State Farm® Insurance Agent Joseph Ferro

"Everything was great, for years.....until it wasn't! We've been with this State Farm office, for years. Until we decided to add on our home insurance. Which turned into a nightmare overnight. At first, we added on the insurance. Then weeks later, I received a call from Cory Hall that the insurance was going to be cancelled, after one months of insurance. I was given no reason, initially. Only after asking the reason why, it was only then, that Cory Hall mentioned he would have to do more research. (???). He called back saying it was the Underwriters decision and that the home inspector saw debilitating shingles on the roof. (???) Impossible. We just purchased the house and the previous owner had replaced the roof five months prior. ($15,000) That the owner paid out of pocket, himself. So, to me, that set off a red flag. I asked Cory Hall for a picture that the inspector used as proof. I was initially sent ONE pic, that did not even look to be the color of our roof and that appeared to NOT show a debilitating roof. The new roof was black. The pic sent looked the color of our old roof, which was gray. I disputed this. Mr. Cory Hall told me he would petition the underwriters again, after I submitted the bill of receipt from the company who installed the new roof. He told me it would take 24 to 48 hours to get a response. Well, I received NO response. Nothing. I was called days later. By this time, it didn't matter. I pursued another company for auto and home insurance. I really wish this office was open and upfront as to why I was initially denied the insurance. I felt as if there were other reasons, that were not disclosed to me. I feel this way due to all the "run around" of chasing down a reason as to why the declining. Be careful with this office. If you get the run around too, regarding a cancellation. No point chasing down the reason, just move on to another insurance competitor. I felt like I was such a bother and a nuisance regarding this matter, I should have saved myself a lot of time and energy....when I initially was told that the homeowners insurance was being cancelled, I should have just immediately begun the search on cancelling them , as well, (regarding all my other insurances with this office). 👎🏼🥴🤔🧐 In response to the response: There is nothing to discuss any further on this matter. Whether the issue was ultimately underwriters or not, no one seemed to advocate for us, nor care. That fact can't be changed. I felt like a nuisance to your office and a hassle. Your happy with the results, I get it! 👍🏼"

"Alex is SUCH an asset to your company! He was so helpful and answered every question. His non-pushy approach , and the fact that I wasn’t speaking someone overseas, really helped to assure my husband and I to take a chance on State Farm. I certainly hope that we can continue to have a long relationship with Stste Farm because Alex is such a knowledgeable and likeable guy. Thanks again, Alex!"

"Ryan from State Farm is the best! He was sure I was aware of all my options and left me with no questions unanswered."

"I have the best customer service experience with this particular State Farm office specifically my guy Alex. Who is always so kind and professional and I would recommend them to anyone looking for knowledgeable and super courteous staff. Thank you ALEX and the team ."

"Alex has reached out periodically to inquire about my intentions for my existing term policies. He has sent illustrations and discussed the options. I look forward to revisiting the matter soon"

"Joseph's team is awesome!! Shout out to my guy Ryan Lee, he was super helpful in saving me money and helping me switch insurance providers. I am very new to insurance and Ryan helped me and answered any questions I had. Not only was he aweosme to chat with and super knowledgeable, but he was SUPER patient. Things kept coming up and I had to reschedule so much any other person would have just moved on. Not Ryan, he stuck with me and that kind of dedication is something you would want from your insurance agency. When the time comes and I need them, I know they will be there to help. If you are looking for a new insurance company, contact Joseph's team and ask for Ryan!"

"Jake was an absolute pleasure to talk to, and truly listened to my current situation with every intent to help! I highly recommend him to anyone seeking assistance."

"Jake is great to work with. Very detailed and has a customer first driven work ethic! I will be recommending this group to friends and family!"

"Could not be more pleased with Alex at Joseph Ferro State Farm Insurance agency. Extremely helpful and explained everything in detail to me."

"Absolutely fantastic experience working with Aaron! From the start, he was professional, attentive, and genuinely committed to providing top-notch service. He exceeded all expectations, offering insightful advice, and delivering exceptional results. Aaron’s communication was clear and timely, making the entire process seamless and stress-free."